Last updated: October 26, 2026
We currently sell and ship to the United States only. All rates are in USD. Delivery estimates are planning windows rather than guaranteed arrival dates.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5–10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10–15 business days | After dispatch |
| Combined standard planning window | 15–25 business days | Preparation plus transport |
Business days exclude weekends and applicable public holidays. Preparation may begin once payment is confirmed and any information needed to fulfill the order is available. The carrier transport window starts after dispatch, not when the order is placed. The combined standard estimate is therefore 15–25 business days.
Shipping rates
- Standard shipping: $5.99 when the discounted merchandise subtotal is below $50.
- Free standard shipping: discounted merchandise subtotal of $50 or more.
- Expedited shipping: $7.99 where offered at checkout. No unconfirmed expedited arrival date is promised. Preparation time still applies.
The threshold excludes shipping charges and taxes. Applicable charges and available services are displayed at checkout before payment.
Dispatch and tracking
When tracking is available, your shipping notification provides the carrier reference. Allow time for the first scan to appear. Parcels can experience delays from weather, peak periods, customs processing or carrier disruption. Contact us if tracking stops progressing or the planning window has passed; we will help investigate.
Delivery details and changes
Provide a complete deliverable address and check it before payment. Contact us promptly about corrections. We cannot guarantee changes after dispatch. If a parcel is returned or delivery fails, contact us so we can review the reason and agree on the appropriate next step and any applicable charges before a reshipment.
Missing, incorrect or damaged parcels
Check household receipt and any carrier delivery notice, then email us with the order number and details. Keep the packaging where relevant. We review the evidence with you and the carrier; this policy does not remove any mandatory consumer rights.
Contact and company information
Kenvellast is operated by Zhangzhou Huangangwan International Trade Co., Ltd.. Owner: Wang Wenjun.
Email: service@kenvellast.com
Telephone: +852 8684 9874
Company and return address: No. 97 Taiwu Road, Gangwei Town, Longhai District, Zhangzhou City, Fujian Province, China